Privacy Policy

Last updated: 29 May 2026

This Privacy Policy explains how Thrivefaunabone (we, us) collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Entity: Thrivefaunabone
Address: 10/37 Mortimer Rd, Acacia Ridge QLD 4110, Australia
Email: writetous@thrivefaunabone.world
Phone: +61 7 4144 7505

2. Information we collect

• Contact details: name, email, phone (if provided), and message content via our contact form
• Program information: enrolment details, correspondence, and check-in notes you provide
• Technical data: IP address, browser type, device information, pages visited, and cookie/localStorage preferences
• Marketing preferences: where you opt in to receive communications

3. How we collect information

We collect information directly from you (forms, email, phone, in person at our studio), automatically through website technologies (with consent where required), and from service providers assisting our operations.

4. Purposes of use

• Responding to enquiries and delivering programs
• Administration, invoicing, and customer support
• Improving our website and services (analytics, with consent)
• Sending marketing communications (with consent, per the Spam Act 2003 (Cth))
• Complying with legal obligations

5. Disclosure

We may disclose information to:

• IT hosting, email, and payment providers under confidentiality obligations
• Professional advisers (lawyers, accountants) where necessary
• Regulators or law enforcement when required by law

We do not sell personal information. We do not routinely disclose information overseas. If overseas disclosure becomes necessary, we will take reasonable steps required by APP 8.

6. Storage and retention

• Enquiries: up to 24 months after last contact
• Program records: duration of engagement plus 36 months for administration
• Server logs: up to 90 days
• Cookie preferences: until cleared in your browser

7. Security

We use HTTPS, access controls, staff training, and regular backups. No system is completely secure; please use strong passwords and protect your devices.

8. Notifiable Data Breaches

If a data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

9. Your rights

You may request access to or correction of your personal information. Contact us using the details above. We will respond within a reasonable period (generally 30 days).

If you believe we have breached the APPs, contact us first. You may also lodge a complaint with the OAIC at oaic.gov.au or 1300 363 992.

10. Cookies and analytics

See our Cookies Policy. Non-essential cookies run only with your consent via our cookie banner.

11. Children

Our services are not directed at children under 15. We do not knowingly collect their information without parental consent.

12. Changes

We may update this policy. The current version will always be on this page with the updated date.